Refund Policy

Wrong chart: if our Four Pillars don't match a standard almanac (assuming the birth details you entered were correct), we refund you in full.

Report never delivered: if your report keeps failing to generate and “Retry” doesn't fix it, we refund you in full.

Duplicate charge: if you were charged twice for the same report, we refund the extra charge.

Not happy with your first report: for the first report on each account, tell us within 7 days of payment and we'll refund you in full, no questions asked.

Reports are digital content generated immediately after payment, so outside the cases above we generally don't offer refunds. If something seems wrong, though, please still write to us — we'll take a careful look.

After a refund, the report is removed from your account and its share link stops working.

Email support@familybazi.com from the address you used to buy, with the report (its page URL is fine) and the reason.

We usually reply within 2 business days. Approved refunds are issued by our Merchant of Record, Waffo, to your original card; timing depends on your bank, usually 5–10 business days.

If there's a problem, please contact us before filing a chargeback with your bank — it's faster for everyone.